Privacy Policy
Last updated: April 14, 2024
Welcome to www.chezsapphire.com (hereinafter the “Website”). The Website is owned and operated by Chez Sapphire LLC, a company formed and operating in accordance with the laws of the District of Columbia and federal laws of the United States (hereinafter the
“Company,” “Chez Sapphire,” “we,” “us” or “our”). Any reference in this Privacy Policy to the “Customer,” “user,” “you,” or “your” refers to you, an individual who accesses the Website, places an order, contacts us, and/or subscribes to our mailing list.
This Privacy Policy describes how we collect, use, disclose, and secure your personal information and your rights as a user when you access the Website, purchase products, and subscribe to our mailing list. We process all personal information we collect from our users in compliance with the U.S. Privacy Laws.
Please read this Privacy Policy carefully to familiarize yourself with our practices regarding the collection and use of your personal information. We urge you not to use the Website and provide us with any personal information if you do not expressly agree with our collection and use of your personal information as described hereunder. By accessing the Website, you hereby give us your express consent to the collection and use of your personal information as stated herein.
Unless expressly defined otherwise in this Privacy Policy, the words used herein shall have the same meaning as defined in our Terms and Conditions.
Table of Contents
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Scope
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Definitions
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Personal information we collect and how we use it
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Cookies
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Disclosure of Personal Information
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Storage and Security
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Your Privacy Rights
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Do Not Track
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Children’s Online Privacy Protection Act (COPPA)
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Amendments
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Third-Party Links
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Contact us
1. Scope​
This Privacy Policy applies to the Personal Information we process when you access the Website, place an order through the Website, contact us, or subscribe to our mailing list.
2. Definitions​
‘Personal Information’ means information about an individual that is personally identifiable, such as your name, email address, phone number, or IP address, and other similar information that is not publicly available.
3. Personal information we collect and how we use it​​​​
3.1. PERSONAL INFORMATION YOU PROVIDE US VOLUNTARILY
You voluntarily submit your personal information through the Website in the following circumstances:
3.1.1. When you create an account on the Website
When you create an account on the Website, we request you provide us with your full name, email address, and password.
We use this personal information to create your user account on the Website, to create your password, to send you account-related notices, to improve our understanding of your interests and preferences, and for our internal business analysis purposes. Please note that we also gather usage data about you from your account, such as your past purchases, session data, Products you browsed during your last session, abandoned carts, and other similar information.
3.1.2. When you place an order through the Website
When you place an order through the Website, we collect your full name, phone number, email address, shipping address, and billing address and if your order contains any alcoholic Products, your government-issued photo ID.
We use this personal information to verify that you are of legal age to purchase and consume alcohol, to process your order, contact you regarding your order, and process any returns and refund requests (if applicable).
3.1.3. When you post any User-Generated Content
When you write Product reviews on our Website or our social media pages on third party platforms, we collect the information contained in your User-Generated Content and any public information made available by the third-party platform.
We use this information to learn from your customer experience, make your User-Generated Content available on our Website for the benefit of other users, and other similar business purposes.
3.1.4. When you subscribe to our mailing list
When you subscribe to receive direct marketing communication from us, such as our newsletter, you provide us with your full name and email address. We will also receive information about your interactions with our marketing emails.
We use this personal information to send you marketing material that we think you will find interesting.
3.1.5. When you contact us
When you contact us through the contact form on our Website or email, we collect your name, email address, and the content of your message.
We use this information to reply to you and take other related actions to service your request.
3.2. PERSONAL INFORMATION WE COLLECT AUTOMATICALLY
We may automatically collect certain personal information about you when you visit our Website, such as your Internet Protocol (IP) address, browser type and version, date, and time stamp. We process this information to improve your user experience on the Website.
4. Cookies​
We may use cookies, pixels, and tags when you visit our Website. We use cookies to improve our understanding of how users interact with our Website and provide a better user experience. Please note that we only use cookies with your consent, except for strictly necessary cookies that do not require your consent.
You can decline cookies from the Website by clicking the decline button in the cookie banner on the Website or changing your browser settings to decline all third-party cookies.
To learn more about how you can manage cookies on your browser, please visit the applicable browser links provided hereunder:
Please note that blocking cookies may result in a poor user experience. To learn more about how to delete cookies, please visit https://www.aboutcookies.org/how-todelete-cookies/.
5. Disclosure of Personal Information​
We respect your personal information and do not engage in selling or renting it. We will only disclose/share your personal information with third parties as described hereunder:
5.1. Third-Party Service Providers
We may engage third-party service providers to perform services on our behalf, including but not limited to order fulfillment, delivery, payment processing, marketing, and support services. Your personal information may be disclosed to such third-party service providers only to the extent required for them to perform relevant functions on our behalf. In no event will these service providers use your personal information for any purpose other than those specified in this privacy policy.
5.2. Change of Ownership
If, in the future, we enter into any sale/purchase negotiations or transactions with another business, your personal information may be disclosed to such other businesses as part of negotiations/due diligence. If any commercial transaction results in a change in ownership of the Company, the personal information we process may be transferred to the new entity as part of the commercial transaction. Please note that in the aforementioned scenarios, your personal information will continue to be governed by this Privacy Policy, except where you expressly consent otherwise.
5.3. To protect ourselves or our users
We may be required to disclose your personal information to law enforcement authorities and other government bodies to comply with the law, to defend ourselves in legal actions, or to protect our users or others from threats posed by your actions.
5.4. Lawful requests
If we receive a lawful request for your personal information from any law enforcement authorities or courts of law with jurisdiction over the Company, we will disclose your personal information only to the extent we are legally obliged to provide it.
5.5. With your consent
We may share your personal information with third parties with your express consent.
6. Storage and Security​
Your personal information will be stored in the United States. The Website is designed with the security of personal information in mind. We collect limited personal information, which reduces the risk and impact of security breaches on our users. We have also implemented appropriate organizational and technical security protocols to prevent unauthorized access or deletion of your personal information. We also restrict access to personal information within our Company on a need-toknow basis to prevent unauthorized access.
Despite all our efforts to keep your personal information secure, you acknowledge that information transmission over the internet is never one hundred percent secure. Thus, we cannot offer any guarantees regarding the absolute security of your personal information. Your decision to submit your personal information through the Website or email is solely at your own risk.
7. Your Privacy Rights
7.1. All our users have the following rights relating to their personal information that we process:
7.1.1. Right to Access and Update Personal Information
Users retain the right to access and update any incorrect or outdated personal information by logging into their user accounts on the Website.
7.1.2. Right to Obtain a Copy of Your Personal Information
Users can request a copy of the personal information that they previously shared with the Company.
7.1.3. Right to Request Deletion of Your Personal Information
Users may request the deletion of their personal information from our records by contacting us. However, it's important to note that we may not be obligated to delete such information if it is necessary to assert our Agreement with the user.
7.1.4. Opt Out of Processing Your Personal Information
If we collect information from users for targeted advertising, sale of personal information, or profiling, they have the right to opt out of such processing.
7.2. Exercise Your Privacy Rights
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7.2.1. To exercise any of the privacy rights mentioned above, users can contact us via email at customerservice@chezsapphire.com. If an authorized agent is acting on the user's behalf, we reserve the right to reject any request if the agent fails to provide evidence of valid authorization.
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7.2.2. We may require additional information to verify the identity and legitimacy of the request. If an authorized agent submits the request on behalf of the user, further information may be necessary to verify the user's identity before processing the request.
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7.2.3. We commit to responding to user requests within forty-five (45) days of receipt. This response period may be extended once by an additional forty-five (45) days if reasonably required, and users will be notified of any extension and the reasons for it.
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7.2.4. If we decide not to act upon a user's request, we will inform them of our decision and the reasons behind it.
7.2.5. Users can contest our decision by emailing us at customerservice@chezsapphire.com. Within sixty (60) days of receiving an appeal, we will provide a written response detailing any action taken or not taken in response to the appeal, including an explanation of the reasons for the decision.
7.2.6. Virginia Residents
If you are a resident in the Commonwealth of Virginia and your appeal is rejected, you have the right to file a complaint with the Attorney General.
8. Do Not Track
We currently do not respond to DNT signals.
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9. Children’s Online Privacy Protection Act (COPPA)​
The Children’s Online Privacy Protection Act (COPPA) puts parents in control of the collection of personal information from children under the age of thirteen. In compliance with the COPPA Rule, we do not knowingly collect any personal information from children under the age of 13. If you are a parent of a child who has submitted any personal information through the Website, please contact us, and we will immediately investigate and delete any personal information relating to minors.
10. Amendments​
From time to time, we may amend this Privacy Policy to reflect our new privacy practices and commitment to compliance with applicable privacy laws and regulations. We will post the updated Privacy Policy on this page and notify you of such updates by changing the last updated date on the top or by sending an email (if required by law). You should review this Privacy Policy regularly to ensure that you are familiar with any changes. You understand and accept that your continued use of the Website after the updates become effective will be deemed as acceptance of such updated privacy practices.
11. Third-Party Links​
The Website may contain links that will redirect you to third-party websites. Such third-party websites are not owned or operated by us. These third-party websites are governed by their own legal terms and conditions and privacy policy. We advise our users to review all third-party legal agreements before making use of such websites. You understand that the presence of any third-party links on our Website does not constitute an endorsement of such a third party, and we cannot be held responsible for such a third party’s actions. Your decision to visit these third-party sites is entirely at your own risk.
12. Contact us ​
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
By email: customerservice@chezsapphire.com.
By post: Chez Sapphire, LLC
1775 I (Eye) Street, NW, Suite 1150, Washington, DC, 20006